You can return most products for any reason for free (UK only). We only accept returns of personalised products if we made a mistake - such as shipping you the wrong product.
For every £1 you spend, you get 3 Gilbert points that you can build and redeem for money-off vouchers.
All you have to do to start earning loyalty points is create an account with us. You can do this easily when you're checking out - just choose "save my details for later".
